Returns & Replacements

Every magnet is made from the photos and crops you approve, so each set is one of a kind. That shapes how returns work here.

If something's wrong, we'll fix it

If your magnets arrive damaged, defective, incorrectly produced, or materially different from the preview you approved, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund — your choice.

How to start

Send us your order number and a photo of the issue. We usually reply within one business day. You won't need to ship anything back to us; the photo is enough.

Change of mind

Because each set is personalized, we can't accept returns simply because you changed your mind about a photo or a crop. Take your time with the preview step — that's what it's there for.

Cancellations

We can cancel and fully refund any order that hasn't entered production yet. Once we've printed, we can't. Reach out quickly and we'll do what we can.

Lost in transit

If tracking shows your order as delivered but it isn't there, give it 48 hours — carriers sometimes scan early. If it still hasn't turned up, contact us and we'll remake the set at no cost.